At Tory Blings, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you’re not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked. The only Exceptions for the return policy are purchase of Diamond Eternity Bands & Custom made jewelry.
Follow the easy steps below to return a product:
1. Call for Return Code
Obtain a Return Code from a Tory Blings Representative by calling 213 689 9556. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
2. Insure and Ship the Package
Insure and ship the item back to Tory Blings at:
140 W. Valley Blvd Suite #78
San Gabriel Ca 91776
*To help ensure the security of your valuable shipment, please do not write ” Tory Blings” on the label or on the outside of the box.
- Orders less than $500 can be shipped via any carrier. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Tory Blings.
- Orders greater than $500 must be shipped via US Postal Service Insured or Registered Mail. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Tory Blings.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the diamond certificate (when applicable) will result in a replacement fee. All returned items will be reviewed for any damage, wear, alteration, engraving, or resizing (by a jeweler other than Tory Blings) that occurred after the item was shipped to the customer. If Tory Blings determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return, Tory Blings will issue a full refund, exchange, or credit within 3-10 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Custom items such as custom rings, custom jewelry or any other special order cannot be returned. Additionally, design deposits are non-refundable.
Failure to follow these instructions will delay or prevent the processing of your return. If you have any questions about our return policy or procedure, please contact us at 213 689 9556
* Tory Blings is not responsible for the loss of or damage to shipments during the return process.
Any ring purchased from Tory Blings can be sent back within 90 days from the date of purchase for a free resizing. Simply follow the return policy outlined above. When you call to obtain your Return Code, indicate that you would like a resizing and indicate the desired ring size. Ring sizing is completed approximately 7 business days from the time the shipment is received. Please note that diamond eternity bands cannot be resized.